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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Susie Nichols

Susie Nichols

April 25, 2025

5  out of  5
rating by Susie Nichols
"Working with Kyle Packman made updating and selecting appropriate home and car insurance quick and easy. He followed up after quoting me the prior year and the plan not working for me. This year with new rates it was perfect. Kyle is efficient and does what he says he will. Professional and patiently walks through each section. Answered all questions and offered recommendations. I recommend with confidence you will be pleased working with Kyle."
We responded:
"Susie, we appreciate your review of Kyle and choosing us to be your State Farm agent for home insurance and auto insurance. Kyle is extremely knowledgeable and makes insurance easy to understand for our customers. Thank you! -Matt"
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ryan hightower

April 22, 2025

5  out of  5
rating by ryan hightower
"Patrick Bergeron has helped my family and I with auto and renter's insurance for years and has always been super quick, kind, and knowledgeable! A really great team here- thank y'all for all of your help!"
We responded:
"Ryan, your review means so much to us, thank you for taking the time. Patrick is an amazing agent and has been helping our customers for over 7 years. We're glad you had a great experience with him, and thank you for allowing us to be your Houston area State Farm agent. -Matt"
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ayala humberto

April 21, 2025

5  out of  5
rating by ayala humberto
"Patrick has good customer service assistant he helps me to find the best quote for my house and cars insurance thank you so much Patrick 🙏"
We responded:
"Thank you for trusting us with your auto insurance needs and homeowners insurance, Ayala. We're thrilled you chose us to be your State Farm agent in Houston. -Matt"
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Tom McCaffrey

April 18, 2025

5  out of  5
rating by Tom McCaffrey
"Terrific service and incredibly helpful!"
We responded:
"Thank you for reviewing us positively, Tom! We're happy to be able to help with your homeowners insurance. -Matt"
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Cyrena Biberston

April 9, 2025

1  out of  5
rating by Cyrena Biberston
"Deplorable customer service. Has not returned 5 calls and has screwed up my policy twice."
We responded:
"Cyrena, our call report shows you called us 4 times since 3/26/25, we answered every call except the one on a Sunday, and three of them were within 12 minutes yesterday (all three were answered with a total of 3 seconds ring time). Matt personally called you immediately when he learned of your issue, then called back a second time with a resolution. We admit we made a mistake, but will always work quick to fix it. And all changes you requested were back-dated to the day you requested it and billing account updated accurately as of this morning. "Screwed up my policy" is an embellishment....especially "twice". Deplorable is not an accurate description of our customer service."
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Leon Baptiste

March 28, 2025

5  out of  5
rating by Leon Baptiste
"Great service. Very responsive to all my questions for quotes. Was able to satisfy all my concerns. Kyle was excellent."
We responded:
"Thank you for taking some time to review our office, Leon. Kyle is a pro at what he does and very efficient at taking care of customer for their auto insurance or home insurance needs. Thank you for choosing us to be your State Farm agent in Houston. -Matt"
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Jacqueline Fowler

March 21, 2025

5  out of  5
rating by Jacqueline Fowler
"Kyle was referred through a good friend and I called about my homeowners and auto policies after needing to get my rates down. Kyle was so helpful and responsive in the same day and helped me save a lot on both policies. Extremely happy with the 5 star customer service and explanations he provided!"
We responded:
"Hi Jacqueline, we appreciate you placing trust in our agency to handle your insurance. Kyle is one of the best agents around and we're glad you had a great experience with him. Thank you for giving us a 5-star review! -Matt"
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Soda Express

February 23, 2025

5  out of  5
rating by Soda Express
"So far, so good. Patrick is quick to respond and professional. True to his word. Also saved 35% on a comparable auto insurance policy."
We responded:
"Thank you for the kind review! Patrick's consistency and professionalism make him great. We're glad you had a good experience and chose us for your insurance needs. -Matt"
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Sea Chan

February 14, 2025

5  out of  5
rating by Sea Chan
"Courtesy, professionalism, efficiency are all top rated. Strongly recommended."
We responded:
"Thank you for the kind review, Sea! We appreciate your business. -Matt"
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Mikel Shilen

February 11, 2025

5  out of  5
rating by Mikel Shilen
"Patrick was great to work with. I'm saving almost 50% off what I was spending for insurance for home and autos. I'm very happy with the results and with State Farm."
We responded:
"Mikel, thank you for choosing us to be your State Farm agent. Patrick is an amazing agent. -Matt"
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Ana Villasmil

February 11, 2025

1  out of  5
rating by Ana Villasmil
"Extremely disappointed with this agency. I reached out multiple times regarding a billing issue and never received a response. Even after emailing and having someone else inquire on my behalf, my questions were completely ignored. But the moment I called to cancel, they were quick to say, ‘Oh yeah, sure, we can cancel that,’ without even attempting to address my concerns or retain my business. It’s clear they don’t value their customers. I would not recommend this agency to anyone."
We responded:
"Ana, we're sorry you had this experience with our office. Thank you for the feedback. We always strive to get better, and our team will address this issue so we can improve. However you had two returned payments on your account in November and January. Our records show that our office contacted you in both instances with no response from you."
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Thalia Alaniz

February 7, 2025

5  out of  5
rating by Thalia Alaniz
"Queren & Patrick are the absolute BEST! Any questions I had they were more than happy to explain. They helped me feel more comfortable about switching providers & found the best policy that works for me. Thanks!"
We responded:
"Thank you for the kind review, Thalia! Queren & Patrick are some of our hardest working agents and we're happy you had a great experience. We appreciate you choosing us for your auto insurance needs. -Matt"
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Baldev Soodan

January 14, 2025

5  out of  5
rating by Baldev Soodan
"Matt tupa State Farm insurance agency is very courteous and professional. All their agents are very knowledgeable, and very helpful. Anytime I have an issue or need help, they help me."
We responded:
"Baldev, we appreciate your review! We always strive to provide excellent service through the entire insurance process. -Matt"
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Jeffrey Bacarisse

January 11, 2025

5  out of  5
rating by Jeffrey Bacarisse
"I would like to thank Kyle Packman with the Matt Tupa State Farm Insurance agency for making the insurance switch such an easy and cost saving experience. Thank you Kyle for your patience with the difference time zones that we are currently in and the speedy responses to all of the correspondences that we had by email / text. Thanks again Jeff"
We responded:
"Jeffrey, thank you for taking time to share your experience. Kyle's professionalism always shines through in his conversations with customers and we're glad you had a good experience. Thank you for choosing us as your State Farm agent. -Matt"
Profile photo of Leo Olvera

Leo Olvera

December 20, 2024

5  out of  5
rating by Leo Olvera
"I recently switched my home and auto insurance, and I couldn't be more pleased with the exceptional service I received from Patrick. The entire process was smooth and efficient, thanks to his outstanding help. He was incredibly knowledgeable, patient, and attentive to my needs. Patrick guided me through every step, ensuring I understood all my options and found the best coverage for my situation. His professionalism and dedication to customer satisfaction truly stood out. I feel confident and secure with my new insurance policies, knowing that I have someone reliable to turn to if I have any questions or concerns. I highly recommend Patrick to anyone looking to switch their insurance. Five stars for an excellent experience!"
We responded:
"Leo, we're so glad you had a great experience with Patrick. He always goes above and beyond to make sure customers understand their State Farm policies and feel comfortable with their coverage. Welcome to our office. -Matt"
Profile photo of Jon Rice (J.U.N)

Jon Rice (J.U.N)

December 20, 2024

5  out of  5
rating by Jon Rice (J.U.N)
"Called for a quote.. got the call back at better rates than I could believe’! Awesome customer service. The Best !"
We responded:
"Jon, thank you for doing business with us and for the 5-star review! I believe Jade helped you set up your insurance and she has been a superstar agent for us since day 1. We appreciate you! -Matt"
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Brad Mullan

December 18, 2024

5  out of  5
rating by Brad Mullan
"Just switched from Travelers to State Farm. Matt and Kyle Packman were both great. By far the easiest switch I've ever done and I will save a ton of money. Thank you so much!"
We responded:
"We're so glad to hear you had a great experience with our office, Brad! And thank you for the 5-star rating. -Matt"
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Lewis Wooler

December 11, 2024

5  out of  5
rating by Lewis Wooler
"Patrick was awesome, answered all my questions promptly. Would recommend. Switching to state farm was a breeze. Can't say the same for other insurance providers I contacted this time around."
We responded:
"Lewis, thank you for giving us a 5-star review! Patrick is professional in every sense and we're glad you had a great experience. -Matt"
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Ahson Wali

December 11, 2024

5  out of  5
rating by Ahson Wali
"Great agency! Super responsive."
We responded:
"You rock Ahson! Thanks for the review and for your continued business with us. -Matt"
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Lisa McVey

December 11, 2024

5  out of  5
rating by Lisa McVey
"I'm very thankful for the professional and fast response regarding my policy switch. Highly recommend Kyle and his expertise."
We responded:
"Lisa, thank you for the review. We're glad you had a positive experience with Kyle. He's the best. -Matt"
Profile photo of LISA RAYFORD

LISA RAYFORD

December 10, 2024

5  out of  5
rating by LISA RAYFORD
"This insurance agent is incredibly helpful and a pleasure to work with. They consistently respond to calls promptly and address all my needs with efficiency and care."
We responded:
"Thank you for taking time to give us positive feedback Lisa! We appreciate your business and for trusting us with your State Farm auto policy. -Matt"
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Jessica Calderon

December 4, 2024

5  out of  5
rating by Jessica Calderon
"Kyle was very easy to work with. Answered all my questions and most importantly saved me money."
We responded:
"Thank you for the 5 star review, Jessica! Kyle is a top-notch agent always looking out for our customers. -Matt"
Profile photo of Maxim Zhukov (FSou1)

Maxim Zhukov (FSou1)

November 21, 2024

5  out of  5
rating by Maxim Zhukov (FSou1)
"It is a pleasure to work with Matt, always on time and prices can't be beaten."
We responded:
"Thank you for working with us, Maxim! Glad you had great experience. -Matt"
Profile photo of LaCarrius Fulce

LaCarrius Fulce

November 19, 2024

5  out of  5
rating by LaCarrius Fulce
"Very helpful, customer service is consistently outstanding, exceeding my expectations every time.- thank you Kyle P."
We responded:
"Thank you for the 5-star review, LaCarrius! Glad you had a great experience with Kyle. -Matt"
Profile photo of Tandrea Reece Nobles

Tandrea Reece Nobles

November 13, 2024

5  out of  5
rating by Tandrea Reece Nobles
"My agent was Kyle Patman, he was very helpful and attentive; Kyle's punctuality is unmatched. I applied for an online for an auto insurance quote and within hitting submit he was calling. Once providing my information he returned my call with a quote I couldn't pass up. Kyle was extremely helpful and communicative and got me on with my day. If you're in need of insurance, definitely call State Farm and ask to speak with Kyle Patman. He's the epitome of their theme song "Like a good neighbor State Farm is there!""
We responded:
"Tandrea, thank you for the 5-star review! Kyle is super efficient at taking care of our customers the right way, and we're glad you had a great experience with him. -Matt"